FAQ

Why Prinmystuff & Brandmystuff Puts Customers First: Singapore’s Trusted Print Partner

Everything we do revolves around one principle: our customers come first. We understand the unique needs of Singapore businesses, anticipate challenges, and help you communicate your ideas through high-quality print with precision and style.

// We Put Customers First // 

Everything we do starts by putting our customers first. We talk and relate to you and understand your business, anticipate your needs, and help you communicate in the most compelling way possible.

// We are dedicated to exceeding expectations // 

We carefully manage your artwork with a team of experts focused exclusively on ensuring the end product is perfect. Often we are able to catch and correct subtle design or technical issues before our customers are even aware of it.

// Our customers count on us, and we deliver // 

We deliver on time, and often faster than our lead time. We provide High-Quality print at low/transparent prices, with no hidden cost. You will know exactly where your project is — up to the very minute it is delivered.

// Passion for Print // 

We love what we do, we love what you do and we love bringing your ideas to life and making them real.

Frequent Asked Questions

General Questions

-What are your working days? Do you deliver on weekends?

Our responsive support is available Mon–Fri 8am–8pm, Sat 9am–1pm (excluding public holidays). For rush projects, we may extend hours and answer enquiries during overtime. Weekend delivery is available for urgent timelines.

Please note: Response times may be slower during busy periods or high message volume, but we’ll do our best to get back to you within 1–2 days.

-What printing services does PrintmystuffSG X BrandmystuffSG offer in Singapore?

In the past, we offered a wider range of printing services, but we’ve since narrowed our focus to specialize in our niche. In 2026, we are focusing on:

• Business / Name Cards

• Graphic Design

• Logo & Brand Identity Design

• Stickers, Labels & Decals

• Corporate Bags Printing

• Design Consultancy & Brand Strategy

• Hybrid Print + Digital Marketing Support

-What are your modes of payment?

We accept local bank transfers, PayNow, PayLah!, and for overseas orders, PayPal.

-Can I cancel my order?

Once printing has started, orders cannot be canceled. Always double-check artwork and specifications before confirming.

-How is the Quality of the Prints?

We use high-end professional graphic printers and premium paper. Our best-selling matte finish produces excellent results. Remember: the quality of your printed material depends on the quality of the artwork you upload.

Printing Questions

1. What types of paper finishes are available for premium prints in Singapore?

✨ No Lamination: 

230gsm Ivory Card

260gsm Artcard

260gsm Foil Card

500gsm Synthetic Card

✨ Matte Lamination:

260gsm Artcard

260gsm Artcard with Spot UV & Gold Hotstamp

310gsm Artcard

✨ Gloss Lamination:

260gsm Artcard

Many of these materials are versatile and can be used for business cards, brochures, packaging, or menus, helping you create a premium brand experience.

2. Do you offer eco-friendly printing options in Singapore?
While we don’t offer eco-friendly paper, we do print on canvas tote bags and non-woven bags—perfect for those who prefer reusable bags over single-use plastic

3. How fast can PrintmystuffSG deliver print orders in Singapore?
We don’t offer 24-hour printing services, but our Express Printing option delivers within 4 working days—faster than our standard 7–12 working days. While speed isn’t our main focus, we always ensure top-quality results for every order.

4. What file formats are accepted for printing?
As part of our move to upgrade technology and stay relevant, we no longer accept AI (Adobe Illustrator) or PSD (Adobe Photoshop) files. Please send your files as PDF, JPG, or Canva export links. Since we focus on small-format printing, there’s no need for large-format files anymore.

5. How do I ensure my artwork is print-ready?
Ensure your files are high-resolution (300 DPI), in CMYK color mode, and all fonts are embedded or converted to outlines. Our team can also review your artwork before printing.

6. How can I check the DPI of my artwork before sending it?
You can check DPI using software like Photoshop, Illustrator, CorelDRAW, or Canva. We also offer guidance to ensure your artwork meets printing standards.

7. Can PrintmystuffSG help correct minor artwork mistakes before printing?
Yes, when you contact our hotline, just let our team know what you need. Our experts can assist with bleed line checks, color mode corrections, sizing adjustments, and formatting issues.

Please note that design choices and spelling errors are your responsibility, as these can be subjective. We won’t be able to make corrections in these areas. 

8. Do you provide consultation on color consistency for offline branding?
Absolutely! Through our new BrandMyStuff service, we provide branding analysis to ensure your printed materials consistently match your digital brand colors. Reach out to us to find out how we can help you get started.

9. Should I use CMYK or RGB for print designs?
For printing, CMYK is recommended as it represents print colors accurately. RGB is for digital screens.

10. How do I maintain logo sharpness when printing on different materials?
Use vector files for logos and select high-resolution raster images for textures or detailed graphics. We advise on material and finish selection to maintain clarity.

11. Can you print vector and raster graphics accurately?
Yes. Vector graphics remain sharp at any size, while raster images must meet our 300 DPI resolution standard for high-quality printing.

12. How can I resize my artwork without losing quality for printing?
Resizing should be done with vector formats for logos or by maintaining 300 DPI for raster images. Our team can assist in resizing while preserving quality.

13. Do you provide mock-ups before printing final products?
Unfortunately, we don’t offer mock-up services. If you’re very particular or unsure, we recommend testing your design using tools like rulers and an office printer before submitting your order.

Branding Questions

14. How can BrandmystuffSG help maintain my brand identity across print materials?
We offer branding strategy, design consultation, and print guidance to ensure your colors, fonts, and imagery stay consistent across business cards, packaging, and marketing materials—especially for clients who value brand consistency and raise these concerns with us.

15. Do you offer branding consultations for retail shops in Singapore?
Yes. We help F&B outlets, retail shops, and creative businesses align all printed touchpoints with their overall brand identity.

16. Can I match my online brand colors to printed materials?
Yes. Our experts ensure offline prints reflect digital brand colors accurately, using professional color management tools.

17. What printing materials work best for luxury brand touchpoints?
We recommend premium paper, textured finishes, foil stamping, and high-quality inks for materials such as business cards, packaging, and brochures.

18. Can you help with seasonal or promotional print campaigns while keeping brand consistency?
Absolutely. We plan campaigns that adhere to your brand identity while adapting visuals for seasonal promotions or events.

19. How can I make my F&B menus visually appealing and consistent with my brand?
We offer design and branding consultancy, working closely with you to align high-quality printing with your brand style and create menus that engage customers.

20. Can PrintmystuffSG help create packaging that aligns with my brand identity?
For packaging, we can provide brand alignment advice, but we do not handle the printing itself, as we’ve scaled down our print machinery in recent years.

21. What is the best paper type for a premium brand experience?
Matte, silk, or textured cardstock is ideal for a luxury, professional feel. We can advise based on your budget and target audience.

22. How do I ensure visual consistency across banners, business cards, and brochures?
By following a brand style guide, maintaining accurate color profiles, and using consistent typography—our design team can help enforce this through brand analysis and brand guideline compilation services.

23. Do you offer advice for tactile elements in print to enhance brand perception?
We offer gold and silver hot stamping, UV varnish, UV coating, and holographic-inspired liquid foil finishes to create a deeper, high-quality impression for your printed materials

Price & Payment Questions

24. Are there hidden charges for printing services at PrintmystuffSG?
No. We maintain transparent pricing, with all costs communicated upfront.

25. Can I get a quote before committing to a bulk print order?
Yes. Simply send your the size, quantity, materials specifications for a detailed quote.

26. Is it cheaper to print in large batches or small batches for startups?
Large batches are more cost-effective per unit, but small runs are ideal for testing or limited editions. We advise based on your needs.

27. Are there additional charges for rush orders?
Yes, urgent timelines may incur a premium, which is communicated upfront.

28. Can I negotiate pricing for multiple projects at once?
For large or bulk orders paid under a single payment, pricing may be negotiable based on your requirements, subject to approval.

29. Do you accept overseas payments for international clients?
Yes, we accept PayPal and international bank transfers for clients outside Singapore. (Please ask us for details)

30. How is pricing calculated for custom-shaped print materials?
We no longer offer die-cut printing. Our pricing is determined by size, complexity, material, and finishing options, with full transparency provided before production begins

Location & Delivery Questions

31. Do you provide nationwide delivery across Singapore?
Yes. We deliver to all regions of Singapore, including CBD, Jurong, Tampines and more.

32. Can I pick up my order directly if I am nearby?
All orders include free delivery, so there’s no need for self-collection.

33. Do you provide tracking links for all deliveries in Singapore?
Yes. Every order comes with a tracking link if it’s sent via Singpost so you know exactly where your prints parcel are.

34. Can I walk-in into your Shop?

We do not accept walk-in customers. We are not a document or photocopy shop, but a professional print service focusing on custom projects.

35. Can I schedule delivery to my F&B outlet or retail shop?
Yes. We arrange deliveries in batches within a specified time range, which will be communicated in advance. If no one is available at the scheduled time, you may request a different time window. If rescheduling isn’t possible, let us know a suitable spot to place the parcel—we’ll take a photo for confirmation before leaving.

36. How do you package prints to avoid damage during delivery?
We use protective packaging for items that need stacking or are sent by mail. For other deliveries, our team handles parcels carefully to ensure they arrive safely.

Still have Questions not listed here?
Whatsapp +65 8753 0413